Return & Refund Policy

Effective Date: July 27, 2026

At Silence Online Shop, we strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

All Sales Are Final

Except where required by applicable law, all sales are final. We do not accept returns, refunds, or exchanges for items once an order has been placed and completed.

By completing your purchase, you acknowledge and agree to this policy.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, you must contact us within 24 hours of delivery by emailing Techsupportsilence@gmail.com.

Your email should include:

• Your order number.

• A description of the issue.

• Clear photographs of:

  • The damaged or incorrect item.

  • The original packaging.

  • The shipping label.

Claims submitted after 24 hours of delivery may not be eligible for review.

If the damage occurred during shipping, the information you provide may be used to file a claim with the shipping carrier. We will review your claim and determine the appropriate resolution, which may include a replacement, refund, or other remedy where appropriate.

Returns

Except where required by law, we do not accept returns for:

• Change of mind.

• Ordering the wrong item, size, color, or style.

• Products that have been opened, used, worn, washed, or altered.

• Personal care or hygiene products.

• Customized or personalized products.

• Sale or clearance items.

• Gift cards.

Any return authorized by us must be approved in writing before being sent. Unauthorized returns will be refused.

European Union Customers

If your order is shipped to a country within the European Union, you may have certain rights under applicable consumer protection laws, including a 14-day right of withdrawal for eligible online purchases.

To exercise your right of withdrawal, you must notify us within 14 days of receiving your order by contacting Techsupportsilence@gmail.com.

Returned items must:

• Be unused and in their original condition.

• Include all original tags and packaging, where reasonably possible.

• Be accompanied by proof of purchase.

Please note that the right of withdrawal does not apply where an exception under applicable law exists, including but not limited to:

• Customized or personalized products.

• Sealed hygiene or personal care products that have been unsealed after delivery.

• Other products excluded from the right of withdrawal under applicable law.

Refunds

If a refund is approved, it will be issued to the original payment method within 10 business days after the returned item has been received and inspected, or within the timeframe required by applicable law.

Please note that your financial institution or credit card provider may require additional time to process and post the refund.

Contact Us

If you have any questions regarding this policy, please contact us:

Silence Online Shop
Email: Techsupportsilence@gmail.com